Support Service

You can get help from KronoGraph developers on technical queries, bugs, feature requests and more.

If you've searched the site and can’t find the answers you need in our Getting Started guide, API Reference, Documentation or Storybook pages, contact support.

Reporting Issues

KronoGraph developers run our support team during normal working hours (9am-5pm GMT, Monday to Friday on business days). We can help with:

• Implementing KronoGraph features.
• Unexpected or undocumented behavior that might be a bug.
• Issues with following examples or documentation, or using source code.
• Accessing the KronoGraph site.
• Requests for new features or enhancements.

Support Process

Every bug report goes through our support process:

• The issue is immediately logged and you'll hear back from us within one working day.
• We try to reproduce it.
• It's prioritized depending on how serious the impact is.
• We let you know when to expect a fix.
• When the fix is available, we contact you again to check things are working as expected.

Feature requests are important to us - every request is considered by our product management team and prioritized alongside our planned improvements.

When reporting an issue, you can send over a Playground link to show us your issue in a live environment.

Additional Services

We hope our documentation provides you with everything you need to develop but if you need any further help to make the best use of KronoGraph within your application, please get in touch and we can put you in contact with our team of experts.

What services do we offer?

Product Intro Demonstrations

Do you have new developers joining your team that would benefit from an introduction to KronoGraph? We're happy to set up a demo with our technical experts to help them understand what our products are all about and get them up to speed quickly.

Project Review

Want to know which features or improvements you could make to your application to make the best out of the toolkit and make your application stand out? If you would like to present your current application to us, we can provide you with tips and tricks as well as advice on what features you could benefit from.

Product Roadmaps

Meet with a KronoGraph Product Manager to hear all about upcoming releases, work in progress, and our longer term R&D projects. This is also a great opportunity to speak to us about your future development plans and find out how our roadmap might support them.

Partner Services

If you need more comprehensive help with the design and development of your application, we may be able to help you find a suitable partner. Contact us for more information.