ReactPlain JS

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Documentation for plain JavaScript projects

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Support Analysis

Datasets with entities that have overlapping duration events can be difficult to visualize. KronoGraph enables you to display these events in parallel using Expanded Rows.

This dataset explores the performance of an IT Support team. Zoom in on the timeline to see the support cases the agents worked on.

Click an agent to see their interactions with their assigned cases alongside information about work absences.

Click a case to see all the interactions with all the agents relating to that case. See who interacted when, and how.

Gain insight into an agent's performance using the Work Pattern Analysis dropdown which uses KronoGraph's Scale Wrapping feature.

Explore the demo:

Can you work out why Talia's cases took so long to resolve?

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Support agent:

Work Pattern Analysis:

Critical Delay (> 7 days)

Delayed (5-7 days)

Normal